Online Vitamins

Returns procedure

  • Contact customer services on customerservices@onlinevitamins.co.uk and explain your reason for returning the product.
  • If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We will refund any postal charges you incur to return such item.
  • Enclose the delivery note with the product, and package up securely.
  • Use the Royal Mail Returns label which will be emailed to you and obtain a certificate of postage from the Post Office.
  • Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.
  • Please note that international orders will receive refunds in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.

Refund policy

We want you to be happy with your purchase. If you are not, just return the product to us, following the instructions above, and we'll exchange or refund it. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.

Condition of returns

It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. Please ensure you return the items within 7 days.

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